Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

Filter by:

4951 - 4975 of 10,000 Reviews for Technical Support Fundamentals

By Ali F

Apr 14, 2020

I loved this course, it touched on all the basics for IT Help Desk. Thank you for all the great tips on on troubleshooting and customer support.

By Vincent D

Mar 22, 2020

A great start to the rest of the program. I have zero IT knowledge and am learning so much. Everything is explained clearly and isnt overwhelming.

By ARSALAN

Mar 13, 2020

I really like this course.

Its so much impressive, informative and interesting,

It really worth viewing and practicing this course offered by google

By Edward M

Mar 7, 2020

This is a great course to introduce people to IT and also to help those self taught individuals put their knowledge into a formalized methodology.

By Morales G H H

Dec 3, 2019

I believe it to a very useful course to have a better understanding if you are already into this and if not I believe it to be a good introduction

By Nouman k

Oct 15, 2019

For beginners, it was an amazing course I have learned lots of new things in this course thanks to Google and Coursera for providing such platform

By Cesare V

Jan 25, 2019

Great learning path. I say a big thank you to all teachers. Great contents most of all on customer support lessons, skills not so esy to find for.

By Lexie H

Sep 30, 2018

This was a really good course to give a basic understanding of computer science. The assignments were helpful in really retaining the information.

By Morgan F

Sep 24, 2018

I learned a lot throughout this course. I am so happy I was lucky enough to receive the scholarship that I did. Can not wait to progress farther!!

By Sameer J

Mar 24, 2018

I'm writing this three weeks post completing this course, & I can surely say this is a perfect course for someone who is starting a career with IT

By Charla K

Mar 21, 2018

I had a great time learning about tech support fundamentals. This course taught about IT processes I already knew. Definitely a great refresher.

By Steven S

Mar 18, 2018

The fundamentals are the important parts of any learning process. Course 1 was a great refresher and I learned some things I had not known before.

By Jonathan P

Feb 25, 2018

This was an excellent introduction to the Fundamentals of IT Support. One of the best I have seen either through a Trade School or online course.

By Dennis R I

Aug 15, 2023

This was a really great course and easy to follow and understand. Everything was explained in a way that I was able to follow without any issues.

By Darlington N

Jun 20, 2023

The course is indeed well packaged, it has rich content that builds a solid foundation for entry level. The facilitators were equally very good.

By Tony W

Mar 21, 2023

Excellent instruction, engaging instructors, and spot-on content . I highly recommend this course to anyone looking to become an IT Professional.

By Carlos G

Jan 2, 2023

Foi um curso muito interessante parra que eu pudesse ter uma ideia do que se trata do mundo da tecnologia. Muito proveitoso em todos os aspectos.

By Rhoda O F

Nov 23, 2022

Great resource and learning. Thank you Thank you NPower Canada Google and for this great opportunity. I look forward to joining Google very soon.

By Anthony M

Oct 18, 2022

I love the videos. They were informative and great to watch. Although much of the information is a refresher I learned a few new things as well.

By Shivani K

Oct 18, 2022

i like this course and i am so appreciate it is so amazing and i like it ,it was very simple language and not bored ,i love this course very much

By Mark B

Oct 5, 2022

this course was designed and has succeded in presenting the information in a way that anyone with wnylevel of computer literacy could understand

By Amrik K

Sep 30, 2022

learned Troubleshooting, Customer Service, Networking, Operating Systems, Software, System Administration, Security and it include hands-on labs.

By Ruben C

Aug 21, 2022

Thank you very much for all the effort and making this possible. Its a great tool for improving skills and be better for myself and my customers.

By Mary K

Jun 15, 2022

I really enjoyed this course. The video lectures are engaging. I especially love the labs. It is helpful to play with the skills we are learning.

By Aline N

Jun 13, 2022

Exellent course especially beginners. I have gained basic knowledge , I m looking forward to explore more and get the skills needed in IT field.