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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 4, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 18, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4926 - 4950 of 10,000 Reviews for Technical Support Fundamentals

By A S

Jan 30, 2018

Great course. Really a strong introduction to IT. As a pretty seasoned IT professional, this is the type of stuff I needed when I was starting out.

By Justin M

Jan 21, 2018

Fantastic course on IT fundamentals. This course is done in a way that can make some of the seemingly most boring topics and made them interesting.

By Duane S

Feb 14, 2024

Being fairly new (novice), it was a lot of information but very informative as well. Looking forward into learning and pursuing this career path.

By Manuel C

Sep 30, 2023

I am so exciting to learn a lot o new things and I am going to continue learning a lot, because I want apply all these knowledges I am getting. :)

By DeMario H

Sep 10, 2023

Great foundational knowledge for someone entering IT. Great grouping and sequence of short video content and placement of quizzes and assessments.

By Sandra R

Aug 6, 2023

Such a profoundly interesting set of ideal information in an age of technology that keeps expanding, everyone should be learning some form of it.

By Irene F

Aug 4, 2023

very Educative and i am really glad i took this course to know more about how to help others to solve their technical issues in IT support program

By William P

Mar 21, 2023

It was a great course and very informative. The resource links and the exams were most enjoyable.

Thank You!

I’m looking forward to the next course.

By Arlet A

Dec 16, 2022

I am grateful to all the people involved in this first course. I have learned a lot about computers, basic hardware and OS terms and descriptions.

By Nikk

Dec 6, 2022

Very thorough, explained everything I needed to know for a beginner and did it in a way that was in order and easy to understand. I learned a lot.

By Osaheni E

Nov 18, 2022

Best online lecture on IT fundamentals that I have ever done. Thumbs up for all those that made this learning process easy and self-explanatory.

By M a

Jul 5, 2022

I love this course and it was user-friendly for beginners like me. I would like to further my class to the next course available on this platform.

By Arcanju's W

Jun 10, 2022

Undoubtedly, it was a journey of great learning, incredibly objective and practical. really good, congratulations to all our google instructors.

By Dylan B

May 6, 2022

Very good intro information before jumping into the details. If someone knew nothing about computers they would learn A LOT from the first course.

By ALJ F

Apr 30, 2022

My name is Ahmed, my.age 35, I am from the Kingdom of Saudi Arabia. thanks all the teachers and those who participated in the work of the courses.

By Kathy R

Apr 10, 2022

This course is much better then the one on Udemy I took. Google's Coursera goes into detail in an easy to understand way. Diagrams are good too.

By Kyle G

Nov 29, 2021

Some information was slightly misleading or took a couple watches to fully digest, but all in all it was a very good and well put-together course

By Daniel E

Nov 4, 2021

The course really breakdown the basic fundamentals of IT and computing. I loved it and hope more people can get the opportunity to do this cours.

By michael o

Oct 24, 2021

This is indeed an awesome experience for me. The instructors were very explicit and concise with disseminating information and impacting knowledge

By Edwin N O A

Oct 22, 2021

I just love how practical the course is. Very comprehensive. lots of learning and it has increased my level of confidence in pursuing IT the more.

By bassam l

Sep 10, 2021

Je remercie tout le staff qui a pu mettre en place cette formation, ca étaient un formation riche et plaisante pour même un expérimenté comme moi.

By sohrab a

Aug 8, 2021

I am very happy and thankful to google to provide me this lovely learning in a good way it was a great experience really. next want to join Google

By Bryson C

Jul 2, 2021

A really good refresher to concepts I've been familiar with, but haven't worked with in some time! I'm excited to continue on to the next course!

By Asiphe M

May 28, 2021

It has been a great experience to explore this course, it just gave me sense to different things that I encounter everyday i am using a computer.

By FABIAN C H

Apr 11, 2021

Pretty useful and interesting course for those who are beginners and want to know more about this amazing world, pretty basic but complete course.