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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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4901 - 4925 of 10,000 Reviews for Technical Support Fundamentals

By Kenneth A

Feb 27, 2020

Really good starting point, the online teachers are very interesting and made it easy to engage with the quizzes..looking froward to my next course

By Aaron O S

Feb 6, 2020

It was amazing! Something I thought I wouldn't understand and do well and I was able to succeed! I looked forward to the course work every week!!!!

By Moses B B

Jan 27, 2020

This course was so amazing, fully knowledgeable instructors and informative. I loved every bit of it, and I'd do it again in a heartbeat, trust me.

By Stanley D A J

Dec 28, 2019

Excellent Course that breaks down the basics of computing in an easy to learn method. Also, very helpful in securing an IT position! Two thumbs up!

By Abdul R

Mar 10, 2019

This course is very good for even those who are not very much familiar with technology and they can use it as a starting point toward an IT career.

By Susan O

Mar 5, 2019

I have really enjoyed course 1. I have learned a lot from this first course and look forward to each new course in order to receive my certificate.

By Josh H

Feb 21, 2019

I found this to be a good introductory into what I have to look forward to in a support role. I look forward to completing the rest of the courses.

By Sean R

Jan 18, 2019

A very helpful guide to reenforcing concepts that I knew along with expanding my knowledge in areas (such as Linux) that I did not know much about.

By Temesgen S

Jun 8, 2018

Good foundation class and I have gain a lot of useful information about networking technology. Thank you Google for providing such a quality class.

By Gessy L

Mar 8, 2018

I really enjoyed this course. Despite it being a challenge for me I was able to complete the assignments. It was very rewarding to finally finish!!

By Daniel J D

Mar 2, 2018

overall course is very informative, its thorough on instructions and having the student base there to help when needed is amazing. great job google

By Samantha H

Feb 24, 2018

While there were a few hiccups tech wise regarding some of the labs in the unit, I found this course to be well worth it. Informative and engaging.

By Mark L

Feb 10, 2018

Great intro to the rest of the Cert program. Great hands on lessons, and everything is explained in a way even non-technical people can understand.

By A S

Jan 29, 2018

Great course. Really a strong introduction to IT. As a pretty seasoned IT professional, this is the type of stuff I needed when I was starting out.

By Justin M

Jan 21, 2018

Fantastic course on IT fundamentals. This course is done in a way that can make some of the seemingly most boring topics and made them interesting.

By Duane S

Feb 14, 2024

Being fairly new (novice), it was a lot of information but very informative as well. Looking forward into learning and pursuing this career path.

By Manuel C

Sep 29, 2023

I am so exciting to learn a lot o new things and I am going to continue learning a lot, because I want apply all these knowledges I am getting. :)

By DeMario H

Sep 10, 2023

Great foundational knowledge for someone entering IT. Great grouping and sequence of short video content and placement of quizzes and assessments.

By Sandra R

Aug 6, 2023

Such a profoundly interesting set of ideal information in an age of technology that keeps expanding, everyone should be learning some form of it.

By Irene F

Aug 4, 2023

very Educative and i am really glad i took this course to know more about how to help others to solve their technical issues in IT support program

By William P

Mar 21, 2023

It was a great course and very informative. The resource links and the exams were most enjoyable.

Thank You!

I’m looking forward to the next course.

By Arlet A

Dec 16, 2022

I am grateful to all the people involved in this first course. I have learned a lot about computers, basic hardware and OS terms and descriptions.

By Nikk

Dec 5, 2022

Very thorough, explained everything I needed to know for a beginner and did it in a way that was in order and easy to understand. I learned a lot.

By Osaheni E

Nov 17, 2022

Best online lecture on IT fundamentals that I have ever done. Thumbs up for all those that made this learning process easy and self-explanatory.

By M a

Jul 5, 2022

I love this course and it was user-friendly for beginners like me. I would like to further my class to the next course available on this platform.