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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4851 - 4875 of 10,000 Reviews for Technical Support Fundamentals

By Yasith S

Jul 28, 2020

the course material is really suitable for the beginners and the lectures are super clear about the concepts. overall, a very good course to follow.

By Noshin N

Jun 25, 2020

If you want to know about the fundamentals without having any prior knowledge of the IT word or the tech around you, this is a great course for you.

By Gargi A

Jun 4, 2020

I really loved this course and gained a lot of knowledge from it , it's the best course i attended till now and it's really good for beginner's too

By Felipe N d S

May 24, 2020

An amazing course, great teachers and contents, activities were really interestings and the immersion in the IT world was a really great experience!

By Norvell B

Apr 15, 2020

Finished the course pretty quickly but I learned a lot of material in a short period of time. I would recommend for anyone interested in technology.

By jean m

Apr 12, 2020

Agradeço a toda equipe da Google e Coursera por esta incrível parceria que promoveu esta possibilidade única. Por mais iniciativas assim no mundo!!!

By Gustavo O

Mar 21, 2020

Love this course. I was intimidated by al Tech always but after taking this course I'm very motivated to keep learning, is easy, just give it a try.

By Raul R

Feb 28, 2020

Amazing foundations, the content is simplified and really well broken down to learn from a perspective of somebody who had no prior knowledge on IT.

By Denavious H

Feb 14, 2020

Very useful and easy to follow content. The teaching methodology is also varied. This creates a learning experience where you don't get bogged down.

By Bejan M

Jan 22, 2020

I highly recommend this course. The material was easy to understand and the course is self-paced. Excellent instructional videos and text summaries.

By Hari P

Dec 16, 2019

One of the best course in coursera. It make me submerge into the field of IT support and waiting to for the upcoming courses in this specialization.

By Monica W

Dec 13, 2019

You learn a lot of basic information in the first course. Reasonable price. I recommend it to everyone new in an IT or customer support environment.

By chbih M

Oct 17, 2019

Je trouve que c'est un cour tres biien fait avec des professeurs vraiment a la hauteur.

Seulement il manque le sous-titrage francais pour les videos.

By Gregory O

Aug 18, 2019

it's been a journey so educating, technical teaching and practice in these basics of fundamentals, I m truly thrilled to be a part of this, luckily.

By Kathleen M

May 14, 2019

This was a good course for introduction to technical support. I can't wait to see what new and exciting information is around the corner with this.

By Ron L

May 13, 2019

Excellent and very well presented! Was able to fill in a few gaps in my TS Fundamentals and reinforce my knowledge in other areas. Highly recommend!

By Jhatavus M

Oct 24, 2018

Excellent course it broke everything down to it's simplest form so you have a full understanding of the computer, its components, and how they work.

By Muhammad O

Oct 22, 2018

The course was tremendously great and meaning full in aspect of learning, Anyone can take this course no matter his prior qualification is. Heads Up

By Cesar G

Oct 11, 2018

A very great Introductory course for those looking to get into IT. Goes over the basics and fundamentals of IT that's simple and easy to understand.

By Stephanie J

Jul 19, 2018

I loved this course! It covered all the basics and more. It really helped to lay the foundation for all the other courses to come. Thanks, Coursera!

By Agni B

Feb 1, 2018

Excellent course. It was very interesting to me and the teaching quality was absolutely stunning. Looking forward to take the other courses as well.

By Florence W A

Feb 18, 2024

The joy of seeing my certificate is unexplainable. thank you for giving me this opportunity. the study process was seamless and easy to understand.

By Anthony D

Nov 8, 2023

I enjoyed this course. Great introduction to the world of IT support and kept me inspired knowing I don't have a college degree and others have too

By Alochious D

Oct 10, 2023

Its a great start for anyone who wants to peruse their career in IT Support and also for anyone who wants to get into Information Technology field.

By Nebojsa M

Jun 6, 2023

It didn't get me the job and also I'm over qualified for this position. I needed it as proof and I also wanted to update it a bit. It did the job