This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
Этот курс входит в специализацию ''Профессиональная сертификация 'Сертификация администраторов от ICPM''
9 387 уже зарегистрированы
от партнера
Профессиональная сертификация 'Сертификация администраторов от ICPM'Институт управления с профессиональной сертификациейОб этом курсе
Недавно просмотрено: 36 674
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Сертификат, ссылками на который можно делиться с другими людьми
Получите сертификат по завершении
100% онлайн
Начните сейчас и учитесь по собственному графику.
Курс 1 из 3 в программе
Начальный уровень
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Прибл. 10 часов на выполнение
Английский
Субтитры: Французский, Португальский (Европа), Русский, Английский, Испанский
Чему вы научитесь
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Приобретаемые навыки
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Сертификат, ссылками на который можно делиться с другими людьми
Получите сертификат по завершении
100% онлайн
Начните сейчас и учитесь по собственному графику.
Курс 1 из 3 в программе
Начальный уровень
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Прибл. 10 часов на выполнение
Английский
Субтитры: Французский, Португальский (Европа), Русский, Английский, Испанский
Программа курса: что вы изучите
2 ч. на завершение
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 ч. на завершение
7 видео ((всего 35 мин.)), 2 материалов для самостоятельного изучения, 2 тестов
2 ч. на завершение
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 ч. на завершение
8 видео ((всего 39 мин.))
2 ч. на завершение
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 ч. на завершение
8 видео ((всего 43 мин.))
2 ч. на завершение
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 ч. на завершение
5 видео ((всего 31 мин.)), 1 материал для самостоятельного изучения, 2 тестов
Рецензии
Лучшие отзывы о курсе MODERN SUPERVISOR SKILLS
от партнера LJ10 февр. 2021 г.
As a current cleaning supervisor, this course has taught me many important things regarding my position. I am really thankful for all what I have learned. I will continue with the next course.
от партнера GG19 янв. 2021 г.
Great course to offer on coursera with flexible terms of study and adequate materials to equip students to pass their assignments, earn a certificate and build on their career.
от партнера EM25 окт. 2021 г.
Course is very straightforward. Learning through the course helps you grasps the basic knowledge and builds that foundation to the next level.
от партнера RM29 нояб. 2020 г.
This course is very informative and very well put together, I highly recommend it and will be advising all my friends to take this course.
Профессиональная сертификация 'Сертификация администраторов от ICPM': общие сведения
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
Часто задаваемые вопросы
Когда я получу доступ к лекциям и заданиям?
Что я получу, оформив подписку на сертификацию?
Do I need management or supervisory experience to take this course?
Do I need any special software?
Остались вопросы? Посетите Центр поддержки учащихся.
