Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
Этот курс входит в специализацию ''Специализация Patient Safety'
Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)
от партнера
Об этом курсе
4.8
Оценки: 110
Чему вы научитесь
Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .
Приобретаемые навыки
CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
Программа курса: что вы изучите
Неделя
12 ч. на завершение
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
6 видео ((всего 53 мин.)), 2 материалов для самостоятельного изучения, 1 тест
6 видео
Defining Safety Culture11мин
The Influence of Safety Culture on Patient and Provider Outcomes10мин
Measuring Culture14мин
Just Culture7мин
Application of Just Culture5мин
2 материала для самостоятельного изучения
11 Tenets of a Safety Culture10мин
CUSP Tool: Culture Check-up Process10мин
1 практическое упражнение
Lesson 1 Quiz20мин
Неделя
22 ч. на завершение
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
6 видео ((всего 47 мин.)), 4 материалов для самостоятельного изучения, 1 тест
6 видео
How Do We Measure the Patient Experience?7мин
Patient and Family Centered Care and Engagement6мин
Patient and Family Advisory Council: Definition and Roles5мин
Engaging the Heart of the Caregiver5мин
Using Improvement Science to Create a Positive Sustainable Patient Experience15мин
4 материала для самостоятельного изучения
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10мин
Centers for Medicare and Medicaid Services: Hospital Compare10мин
Harnessing Evidence and Experience to Change Culture10мин
Advancing the Practice of Patient and Family Centered Care in Hospitals10мин
1 практическое упражнение
Lesson 2 Quiz20мин
Неделя
32 ч. на завершение
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
12 видео ((всего 75 мин.)), 2 материалов для самостоятельного изучения, 1 тест
12 видео
Journey of an Event Report3мин
Event Reporting and High Reliability3мин
Using Event Reports to Improve Safety and Culture3мин
Reporting Culture4мин
Using Event Reports to Design Safer Systems: Part I2мин
Using Event Reports to Design Safer Systems: Part II5мин
A Sample Event Review Meeting12мин
Introduction to the Learning from Defects Tool12мин
Disclosure of Medical Errors2мин
Second Victims7мин
Peer Support: Making a Difference for Second Victims8мин
2 материала для самостоятельного изучения
Agency for Healthcare Research and Quality: Common Formats10мин
Learning from Defects Tool10мин
1 практическое упражнение
Lesson 3 Quiz20мин
Неделя
42 ч. на завершение
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
8 видео ((всего 94 мин.)), 3 материалов для самостоятельного изучения, 1 тест
8 видео
Teamwork and the Science of Safety12мин
Team Training15мин
Communication11мин
Leadership12мин
Briefings and Debriefings10мин
Measuring Teamwork for Improvement12мин
Cross-unit Collaboration8мин
3 материала для самостоятельного изучения
TeamSTEPPS 2.010мин
Care Coordination Measures Atlas Update10мин
Edgar Schein: Humble Inquiry (Optional)10мин
1 практическое упражнение
Lesson 4 Quiz20мин
4.8
Рецензии: 1625%
получил значимые преимущества в карьере благодаря этому курсу
Лучшие рецензии
This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
О Университет Джонса Хопкинса
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
О специализации ''Patient Safety'
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
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