Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
от партнера
Специализация безопасность пациентовУниверситет Джонса ХопкинсаОб этом курсе
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Карьерные результаты учащихся
33%
начал новую карьеру, пройдя эти курсы
30%
получил значимые преимущества в карьере благодаря этому курсу
Сертификат, ссылками на который можно делиться с другими людьми
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100% онлайн
Начните сейчас и учитесь по собственному графику.
Курс 2 из 7 в программе
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Прибл. 8 часов на выполнение
Английский
Субтитры: Английский
Чему вы научитесь
Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .
Приобретаемые навыки
CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
Карьерные результаты учащихся
33%
начал новую карьеру, пройдя эти курсы
30%
получил значимые преимущества в карьере благодаря этому курсу
Сертификат, ссылками на который можно делиться с другими людьми
Получите сертификат по завершении
100% онлайн
Начните сейчас и учитесь по собственному графику.
Курс 2 из 7 в программе
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Прибл. 8 часов на выполнение
Английский
Субтитры: Английский
от партнера
Университет Джонса Хопкинса
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Программа курса: что вы изучите
2 ч. на завершение
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
2 ч. на завершение
6 видео ((всего 53 мин.)), 2 материалов для самостоятельного изучения, 1 тест
6 видео
Defining Safety Culture11мин
The Influence of Safety Culture on Patient and Provider Outcomes10мин
Measuring Culture14мин
Just Culture7мин
Application of Just Culture5мин
2 материала для самостоятельного изучения
11 Tenets of a Safety Culture10мин
CUSP Tool: Culture Check-up Process10мин
1 практическое упражнение
Lesson 1 Quiz30мин
2 ч. на завершение
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
2 ч. на завершение
6 видео ((всего 47 мин.)), 4 материалов для самостоятельного изучения, 1 тест
6 видео
How Do We Measure the Patient Experience?7мин
Patient and Family Centered Care and Engagement6мин
Patient and Family Advisory Council: Definition and Roles5мин
Engaging the Heart of the Caregiver5мин
Using Improvement Science to Create a Positive Sustainable Patient Experience15мин
4 материала для самостоятельного изучения
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10мин
Centers for Medicare and Medicaid Services: Hospital Compare10мин
Harnessing Evidence and Experience to Change Culture10мин
Advancing the Practice of Patient and Family Centered Care in Hospitals10мин
1 практическое упражнение
Lesson 2 Quiz30мин
2 ч. на завершение
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
2 ч. на завершение
12 видео ((всего 75 мин.)), 2 материалов для самостоятельного изучения, 1 тест
12 видео
Journey of an Event Report3мин
Event Reporting and High Reliability3мин
Using Event Reports to Improve Safety and Culture3мин
Reporting Culture4мин
Using Event Reports to Design Safer Systems: Part I2мин
Using Event Reports to Design Safer Systems: Part II5мин
A Sample Event Review Meeting12мин
Introduction to the Learning from Defects Tool12мин
Disclosure of Medical Errors2мин
Second Victims7мин
Peer Support: Making a Difference for Second Victims8мин
2 материала для самостоятельного изучения
Agency for Healthcare Research and Quality: Common Formats10мин
Learning from Defects Tool10мин
1 практическое упражнение
Lesson 3 Quiz30мин
3 ч. на завершение
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
3 ч. на завершение
8 видео ((всего 94 мин.)), 3 материалов для самостоятельного изучения, 1 тест
8 видео
Teamwork and the Science of Safety12мин
Team Training15мин
Communication11мин
Leadership12мин
Briefings and Debriefings10мин
Measuring Teamwork for Improvement12мин
Cross-unit Collaboration8мин
3 материала для самостоятельного изучения
TeamSTEPPS 2.010мин
Care Coordination Measures Atlas Update10мин
Edgar Schein: Humble Inquiry (Optional)10мин
1 практическое упражнение
Lesson 4 Quiz30мин
Рецензии
Лучшие отзывы о курсе SETTING THE STAGE FOR SUCCESS: AN EYE ON SAFETY CULTURE AND TEAMWORK (PATIENT SAFETY II)
от партнера AS6 февр. 2019 г.
This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.
от партнера NV9 мая 2018 г.
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
от партнера MY13 мар. 2019 г.
Wonderful feeling! i completed two courses and learned many useful aspects. Will be taking third course as well. Thanks Coursera! This is an amazing step to improve world.
от партнера SS14 апр. 2018 г.
Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.
Специализация безопасность пациентов: общие сведения
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
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