Об этом курсе: Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
Автор: Johns Hopkins University
Преподаватели: Eileen Kasda
| Основные сведения | Course 2 of 7 in the Patient Safety Specialization |
| Язык | English |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
6 видео, 2 материалов для самостоятельного изучения
- Видео: Introduction to Patient Safety Culture
- Видео: Defining Safety Culture
- Lecture: 11 Tenets of a Safety Culture
- Видео: The Influence of Safety Culture on Patient and Provider Outcomes
- Видео: Measuring Culture
- Lecture: CUSP Tool: Culture Check-up Process
- Видео: Just Culture
- Видео: Application of Just Culture
Оцениваемый: Lesson 1 Quiz
НЕДЕЛЯ 2
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
6 видео, 4 материалов для самостоятельного изучения
- Видео: Definitions: Satisfaction, Experience, Engagement, Patient and Family Centered Care
- Видео: How Do We Measure the Patient Experience?
- Lecture: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
- Lecture: Centers for Medicare and Medicaid Services: Hospital Compare
- Видео: Patient and Family Centered Care and Engagement
- Видео: Patient and Family Advisory Council: Definition and Roles
- Видео: Engaging the Heart of the Caregiver
- Видео: Using Improvement Science to Create a Positive Sustainable Patient Experience
- Lecture: Harnessing Evidence and Experience to Change Culture
- Lecture: Advancing the Practice of Patient and Family Centered Care in Hospitals
Оцениваемый: Lesson 2 Quiz
НЕДЕЛЯ 3
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
12 видео, 2 материалов для самостоятельного изучения
- Видео: How to Submit an Event Report
- Lecture: Agency for Healthcare Research and Quality: Common Formats
- Видео: Journey of an Event Report
- Demande de discussion: Journey of an Event Report in Your Organization
- Видео: Event Reporting and High Reliability
- Видео: Using Event Reports to Improve Safety and Culture
- Видео: Reporting Culture
- Видео: Using Event Reports to Design Safer Systems: Part I
- Видео: Using Event Reports to Design Safer Systems: Part II
- Видео: A Sample Event Review Meeting
- Видео: Introduction to the Learning from Defects Tool
- Lecture: Learning from Defects Tool
- Видео: Disclosure of Medical Errors
- Видео: Second Victims
- Видео: Peer Support: Making a Difference for Second Victims
Оцениваемый: Lesson 3 Quiz
НЕДЕЛЯ 4
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
8 видео, 3 материалов для самостоятельного изучения
- Видео: Becoming an Expert Team
- Видео: Teamwork and the Science of Safety
- Видео: Team Training
- Lecture: TeamSTEPPS 2.0
- Видео: Communication
- Видео: Leadership
- Видео: Briefings and Debriefings
- Видео: Measuring Teamwork for Improvement
- Lecture: Care Coordination Measures Atlas Update
- Видео: Cross-unit Collaboration
- Lecture: Edgar Schein: Humble Inquiry (Optional)
Оцениваемый: Lesson 4 Quiz
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Авторы
Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Стоимость
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Рейтинги и отзывы
Great, insightful course that emphasizes the importance of effective teams to reduce incidences/build the organization's resilience.
Excellent
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Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.