About this course: In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently. Upon successful completion of this course, you will be able to: • Understand the role of operations management • Relate underlying principles to operations management frameworks and techniques • Synthesize information to make strategic operations decisions • Evaluate processes on different dimensions • Apply analytical techniques for tactical operations decision This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see onlinemba.illinois.edu.

Created by: University of Illinois at Urbana-Champaign

Taught by: Gopesh Anand, Associate Professor of Business Administration
Department of Business Administration, College of Business

Basic Info	Course 3 of 7 in the Value Chain Management Specialization.
Commitment	4 weeks of study, 6-8 hours/week
Language	English, Subtitles: Vietnamese
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.6 stars Average User Rating 4.6See what learners said

Syllabus

WEEK 1

Course Orientation

In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course.

2 videos, 5 readings, 1 practice quiz

Module 1: Operations Strategy

Module 1 covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization, it lays the groundwork for how to develop and implement a solid operations st...

12 videos, 2 readings, 2 practice quizzes

Graded: Module 1 Graded Quiz

Graded: Module 1 Assignment 1

Graded: Module 1 Assignment 2

WEEK 2

Module 2: Process Analysis

Module 2 discusses types of process arrangements and when each might be appropriate. It introduces process metrics with a focus on Little’s law and how it functions in practical contexts. It also covers how variability affects process capacity and planned util...

12 videos, 2 readings, 2 practice quizzes

Graded: Module 2 Graded Quiz

Graded: Module 2 Assignment 1

Graded: Module 2 Assignment 2

WEEK 3

Module 3: Inventory and Supply Chain Management

Module 3 focuses on making sound decisions about inventory and supply chains. In addition to discussing approaches to categorizing inventory, tracking its performance, and implementing inventory policies, the module covers questions of outsourcing and supply c...

11 videos, 2 readings, 2 practice quizzes

Graded: Module 3 Graded Quiz

Graded: Module 3 Assignment

WEEK 4

Module 4: Quality Management - Part 1

Module 4 covers definitions of and different approaches to quality of both products and processes. It includes techniques for managing and assessing quality, with an emphasis on variability and statistical process control.

5 videos, 2 readings, 1 practice quiz

WEEK 5

Module 4: Quality Management - Part 2

8 videos, 1 practice quiz

Graded: Module 4 Graded Quiz

Graded: Module 4 Assignment

Course Conclusion

1 video

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Creators

University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.6 out of 5 of 125 ratings

a perfect introduction to the course. I only wish coursera had a degree on it.

Muy bueno

I was very fortunate to be part of this online platform , I have learn allot

I have been in service operations for over 19 years and never thought that I would learn as much as I did. This has been an eye opener, and a very educational course filled with content that I will revisit and use on a regular basis at work. The course format, the flow, and the quality were all excellent. Many thanks to Gopesh Anand and the team who made it available through Coursera. I will definitely recommend this course to my colleagues.

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Operations Management

Operations Management

Operations Management