The digital age is dramatically reshaping the rules for organizational success. The new context demands renewal of your capabilities and development of different mindsets. In this course, you’ll learn the different components of emotional intelligence at work. For example, you’ll learn how you can work effectively in teams, build cooperative relationships with your key stakeholders, exercise effective influence, handle difficult conversations, and create energy and enthusiasm to foster meaningful change. Our modules will begin with powerful stories that are illustrative of typical challenges faced by front-line leaders. We’ll analyze the case illustration using the ideas from emotional intelligence theory, and highlight the key lessons that you should take away in terms of mindsets and skills that you should master to distinguish yourself as a leader.
Этот курс входит в специализацию ''Специализация Business Technology Management'
Leadership and Emotional Intelligence
от партнера
Об этом курсе
4.7
Оценки: 136
Приобретаемые навыки
Change ManagementLeadershipEmotional IntelligenceEmotional Competence
Программа курса: что вы изучите
Неделя
1Leaders as Individual
As frontline leaders, it is important for you to recognize your moods and emotions. You need a deeper understanding of the emotional needs that drive you and shape your behavior. Management research shows that the behavioral competencies are highly important for
individuals with leadership responsibility. In fact, without behavioral competencies, even
otherwise bright individuals fail in managerial and leadership roles. These competencies are not
innate; they are learned through guided introspection and practice.
This module will deal with the topics of emotional intelligence, self-awareness, interpersonal
relations, leadership skills and mindsets, avoiding the trap of derailment, and building personal
development plan. We also have an interview with a senior industry practitioner on
competencies of an effective leader.
8 видео (всего 93 мин.), 2 тестов
8 видео
What Makes a Leader11мин
Self-Awareness12мин
Avoiding the Trap of Leader Derailment12мин
Interpersonal Relationships11мин
Leadership Skills and Mindsets10мин
Building Our Personal Development Plan11мин
Interview - Competencies of an Effective Leader (Dr. Chandrasekhar)16мин
1 практическое упражнение
Graded Quiz20мин
Неделя
2Leaders as Relationship Builder
People are at the center of any organization. For leaders to achieve organizational goals, they
need to understand the people they are leading. To be effective, a leader has to allocate
significant time and effort to build and develop cooperative relationships with key internal and
external stakeholders. Building and maintaining relationships is a critical competence for
effective leaders. This is aimed at not just direct reports. You also need positive relations with
peers, bosses, senior leaders, people at operating levels and relevant others outside the
organization. When there is mutual trust, influence and credibility, organizational work
becomes easier. In short, relationships are critical for leadership success.
This module will focus on the topics of listening, coaching and feedback, delegation and
building effective teams. We also have an interview with an industry expert on building
resonant relationships.
8 видео (всего 99 мин.), 2 тестов
8 видео
Mindsets for Effective Listening11мин
Listening with Empathy8мин
Effective Delegation12мин
Steps in Delegation Process10мин
Leader as a Coach12мин
Team – Together Everyone Achieves More14мин
Teams – GRPI Model11мин
1 практическое упражнение
Graded Quiz20мин
Неделя
3Leader as Influencer and Collaborator
Organizations are teams of teams. By definition, a manager gets work done not only through
one’s own resources and efforts, but also through others. In other words, you are required to
work effectively with people outside your team. These are individuals and groups within the
organization and also outside. You have to influence people at different levels and functions,
build collaborative relationships wherever possible, negotiate wisely, handle difficult
conversations and make decisions in the face of uncertainty and complexity. In this complex
arena, formal authority or position power is only a limited resource. You have to influence
without authority, and this will require you to draw on your personal power, resources and
approaches. You have to develop skills and mindsets for the challenges of managing conflict,
handling difficult conversations and carrying out effective negotiations.
This module will deal with the topics of influence, conflict management, handling difficult
conversations, negotiation and decision making. As a part of this module, we have two
interviews – one with a negotiation expert on what it takes to be an effective negotiator, and
the second with an industry expert on the topic of complex decision making.
7 видео (всего 88 мин.), 2 тестов
7 видео
Mindsets for being an Influential Manager12мин
Influence Tactics13мин
Conflict Management: Constructive and Destructive Responses11мин
Conflict Management Styles12мин
Difficult conversations11мин
Interview-Decision Making in a Complex World (Dr. Edward)10мин
1 практическое упражнение
Graded Quiz20мин
Неделя
4Leader as Change Agent
Research and practice show that managers and organisations face huge difficulties in reaching set targets through their change management initiatives. As a frontline leader, you are expected to bring about changes without having the authority to issue orders or give directives.You won’t have all the authority and resources, and yet you would be expected to bring about effective changes in your sphere of functioning. Changes are required to respond to newer opportunities and threats faster than your competitors. You would be expected to be both change agents and bring about effective changes; and at the same time, change recipients and operate within the framework of a larger mandate or organisational direction given to you from higher levels. Not surprisingly, leading change has become a highly critical managerial competence. This module will cover Lewin’s foundational model of change, Kotter’s influential framework of change management, levels of resistance to change and change leadership competencies.
5 видео (всего 61 мин.), 2 материалов для самостоятельного изучения, 2 тестов
5 видео
Rethinking Resistance13мин
Creating a Climate for Change11мин
Enabling, Executing and Sustaining Change11мин
Being an Effective Change Leader12мин
2 материала для самостоятельного изучения
Being an effective Change Leader10мин
Additional Readings (Optional)10мин
1 практическое упражнение
Graded Quiz20мин
4.7
Лучшие рецензии
автор: CE•Jul 29th 2018
Was a really great course to understand the mechanics of effective leadership through emotional challenges. I can apply everything I learned here to both my career and personal life. Awesome!
автор: SB•Nov 26th 2017
A Course to prepare an individual to become a Leader of the Future......I didn't know the skills required to become a leader. Now I'm in a problem to do the right thing, the correct way.
Преподаватель
Ramnarayan Subramaniam
Clinical ProfessorOrganisational Behaviour
О Indian School of Business
The Indian School of Business has successfully put India on the global map of management education by nurturing young leaders with an understanding of developing economies and the society at large. Through innovations in curricula and pedagogy to reflect the shifting business landscape, the ISB is committed to providing the best venue for management education to meet the growing need to develop young leaders who can manage global challenges.
О специализации ''Business Technology Management'
Products and business models in today's competitive environment are increasingly being transformed by technology. This new digital economy places IT at the centre of firm strategy and operations, and requires a new breed of IT managers and leaders who can examine technology through a business lens. The Business Technology Management specialization will empower you with knowledge of the IT domain, management, leadership and team building skills, and functional and analytical skills. These skills are critical to leverage technology to create competitive advantage.
Video: Professor Deepa Mani speaks about the Specialization
Часто задаваемые вопросы
Когда я получу доступ к лекциям и заданиям?
Зарегистрировавшись на сертификацию, вы получите доступ ко всем видео, тестам и заданиям по программированию (если они предусмотрены). Задания по взаимной оценке сокурсниками можно сдавать и проверять только после начала сессии. Если вы проходите курс без оплаты, некоторые задания могут быть недоступны.
Что я получу, оформив подписку на специализацию?
Записавшись на курс, вы получите доступ ко всем курсам в специализации, а также возможность получить сертификат о его прохождении. После успешного прохождения курса на странице ваших достижений появится электронный сертификат. Оттуда его можно распечатать или прикрепить к профилю LinkedIn. Просто ознакомиться с содержанием курса можно бесплатно.
Какие правила возврата средств?
Можно ли получить финансовую помощь?
Остались вопросы? Посетите Центр поддержки учащихся.
Coursera делает лучшее в мире образование доступным каждому, предлагая онлайн-курсы от ведущих университетов и организаций.
© Coursera Inc., 2018 Все права защищены.
