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Отзывы учащихся о курсе Customer Service Fundamentals от партнера Ускорители обучения

Оценки: 901
Рецензии: 270

О курсе

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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101–125 из 275 отзывов о курсе Customer Service Fundamentals

автор: Sibulelo S

12 авг. 2021 г.

very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given

автор: Lorrence M A

27 авг. 2020 г.

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

автор: Allan L C C

3 авг. 2021 г.

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

автор: WILLIAM R L

14 авг. 2020 г.

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

автор: Rahul V

12 мая 2021 г.

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

автор: Andrea P

6 окт. 2019 г.

great course and great/clear videos, explanations and excercise to develop these essential skills

автор: Mariyam F S

1 авг. 2019 г.

An excellent experience and in-depth learning about customer relationship and engagement process.

автор: Lal P C

18 июля 2019 г.

Really very nice course . Which give details description of Customer Service and it's aspects.

автор: Fabíola O F S

27 июля 2020 г.

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

автор: Julian K

10 мая 2019 г.

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

автор: Elizabeth A G

6 янв. 2022 г.

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.

автор: Amron D B

22 февр. 2020 г.

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

автор: Santana I B

19 авг. 2021 г.

I enjoyed taking this course. The information shared was fact based and easy to understand.

автор: Tonia J

21 февр. 2021 г.

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

автор: Hugo E G L

25 дек. 2019 г.

Great one! It has all the foundational skills that a customer service representative needs.

автор: Mariya H

12 сент. 2019 г.

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

автор: Isah B A

24 сент. 2019 г.

The modules are very enlightening and educative. I recommend everyone to take this course.

автор: Rhythm M

13 апр. 2020 г.

A professional course focusing on everything required to become a skilled customer agent.


18 янв. 2021 г.

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

автор: Kristin D

28 сент. 2020 г.

Great information and very helpful that I can use with my team of call center agents

автор: Ogunga A O

9 апр. 2020 г.

It's a wonderful experience taking this course... it's the best you can be part of.

автор: Mercy O

8 апр. 2021 г.

Best customer experience course. I enjoyed it and would recommend it all the time.

автор: Alvi R

20 апр. 2020 г.

It is quite a detailed and insightful course. I personally do recommend it to all.

автор: Fabián Cordero Granados

11 авг. 2021 г.

The best course to start to get skills to work like agent of costumer service

автор: Joanna G F

25 дек. 2021 г.

This course is well-written and provides an excellent learning opportunity.