автор: Aziken R•
The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.
автор: ANAS E E•
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
автор: be u•
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information
автор: Kofi E•
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
автор: Titus F P•
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
автор: Helena S A•
Excellent course for those who want to learn more about the fundamentals of Customer Service. Thank you for this amazing opportunity!
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
автор: justin e c•
This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.
автор: ibrahim i•
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
автор: Shafiq A•
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
автор: Ingrid O•
This course was full of crucial information that will be of great help to get into the indistry of call centers. Thank you!
автор: Michael S•
This has been a very good course. I think all service organizations should have their employees./support agents take this.
автор: Sara V•
I highly recommend this course to those interested in entering the customer service side of business with a great company.
автор: Imelda R M•
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
автор: CARMEN A•
Great course, very informative, lots of creative ways to problem solve issues, dealing customers on a professional level.
автор: Oluwadamilare A•
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
автор: José M R B•
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
автор: ABASIAMA N•
It was a wonder and very practical course filled with insights of how to render an effective customer support.
автор: Saranya B•
Course was really excellent and standard of course was high, Sure this will help us for our career enhancement
автор: Myles R•
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
автор: ARMAN D•
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
автор: Haider A S•
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
автор: bhupesa p•
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
автор: Abhijit S•
All learning point & assignments are very helpful to our day to dat activity & increase our knowledge
автор: Liz M•
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !