автор: José M R B•
20 янв. 2021 г.
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
автор: ABASIAMA N•
19 июня 2021 г.
It was a wonder and very practical course filled with insights of how to render an effective customer support.
автор: Saranya B•
29 мая 2021 г.
Course was really excellent and standard of course was high, Sure this will help us for our career enhancement
автор: Myles R•
14 авг. 2020 г.
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
автор: ARMAN D•
20 окт. 2019 г.
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
автор: Haider A S•
17 мая 2020 г.
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
автор: bhupesa p•
17 февр. 2020 г.
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
автор: Abhijit S•
24 дек. 2021 г.
All learning point & assignments are very helpful to our day to dat activity & increase our knowledge
автор: Liz M•
14 нояб. 2021 г.
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !
автор: Anne O•
9 апр. 2022 г.
very happy i took this course, it has really broaden my scope and awareness regarding customer service.
автор: Sibulelo S•
12 авг. 2021 г.
very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given
автор: Lorrence M A•
27 авг. 2020 г.
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
автор: Efraín C B•
13 апр. 2022 г.
It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.
автор: Allan L C C•
3 авг. 2021 г.
It is a very good course , you can learn a lot about costumer services and have and deep knowledge.
автор: WILLIAM R L•
14 авг. 2020 г.
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
автор: Glory E•
26 мая 2022 г.
This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.
автор: Rahul V•
12 мая 2021 г.
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
автор: Andrea P•
6 окт. 2019 г.
great course and great/clear videos, explanations and excercise to develop these essential skills
автор: Mariyam F S•
1 авг. 2019 г.
An excellent experience and in-depth learning about customer relationship and engagement process.
автор: Chisom U•
27 апр. 2022 г.
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
автор: Onukaogu K O•
11 мар. 2022 г.
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
автор: Lal P C•
18 июля 2019 г.
Really very nice course . Which give details description of Customer Service and it's aspects.
автор: Fabíola O F S•
27 июля 2020 г.
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
автор: Julian K•
10 мая 2019 г.
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
автор: milenaguila 6•
6 янв. 2022 г.
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.