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Отзывы учащихся о курсе Customer Service Fundamentals от партнера Ускорители обучения

Оценки: 1,110
Рецензии: 336

О курсе

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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151–175 из 342 отзывов о курсе Customer Service Fundamentals

автор: Joyce O

14 апр. 2022 г.

Great asembly of information, i had a great time gaining knowledge.

автор: Liza B

2 нояб. 2020 г.

Nice and precise step by step instruction on how to handle customer!

автор: Aymen Z

10 мая 2020 г.

my working fiel in helpdesk support , thanks Coursera and thanks IBM

автор: Graham Y

23 апр. 2020 г.

Outstanding, the interaction is brilliant and fun highly recommended

автор: Kalu E E

8 июля 2020 г.

I am prepared to take on a role as a customer service specialist.

автор: Finny C

7 июля 2019 г.

Its very useful and hope to get placement in IBM customer Support

автор: Marieanne O

25 мар. 2021 г.

Thank you cousera for this opportunity. I am eternally grateful.

автор: Benish M

1 сент. 2020 г.

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

автор: Ezeh P

25 мар. 2022 г.

ii recommend this course. Well packed with impactful knowledge

автор: Uzoka K

22 февр. 2020 г.

This course is exceptional. It is the best I have come across.

автор: ADARSH S

1 февр. 2021 г.

It was an nice experience learning through Coursera Thank you

автор: AMITPAL S

28 июня 2020 г.

I transported me back to my role of call Center agent. Thanks

автор: Altaher M

16 мая 2022 г.

it is really great course thank you from bottom of my heart

автор: Cheryl C

28 сент. 2020 г.

I have learned a lot and I am now applying it in real life.

автор: KALAP T

27 июня 2020 г.

This course enhance my skill in customer service carrier.

автор: Jenny S

24 мая 2020 г.

Got some useful information and I can learn a lot in here

автор: ChidinmaJuliana I

2 апр. 2022 г.

This course is power filled. it was really an eye opener

автор: Azuhchum C K

25 окт. 2021 г.

A​ll my Curiosities and Learning expectations were met.

автор: RAKESH K P

4 окт. 2019 г.

This course is too god for a customer support executive

автор: Oluwakunmi O O

15 июня 2020 г.

Gained new perspective on customer service. Thank you!

автор: Rayan Z

13 июля 2019 г.

I really enjoyed taking this course and learned a lot.

автор: Zaheer A S A

22 окт. 2020 г.

Great skill and it will be addition t your skill list

автор: STEVEN C

8 июля 2019 г.

A fantastic mix of video, text, quiz and assignments.

автор: Chinatu K P

10 мар. 2021 г.

This is a course every Call agent should go through.

автор: redemta k

17 мар. 2022 г.

It was a wonderful experience and enjoyed learning.