It was a wonder and very practical course filled with insights of how to render an effective customer support.

Course was really excellent and standard of course was high, Sure this will help us for our career enhancement

Very informational Certificate and I can't wait to utilize the information I learned here in my future career!

it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too

One of great courses and so many assignments, i learned much of it and so happy to receive my certification

Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.

All learning point & assignments are very helpful to our day to dat activity & increase our knowledge

I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !

very happy i took this course, it has really broaden my scope and awareness regarding customer service.

very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

great course and great/clear videos, explanations and excercise to develop these essential skills

An excellent experience and in-depth learning about customer relationship and engagement process.

This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

Really very nice course . Which give details description of Customer Service and it's aspects.

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

thnks for the opportunity to learn through this course about customer service fundamentals.