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Learner Reviews & Feedback for Contact Center AI: Conversational Design Fundamentals by Google Cloud

4.5
stars
167 ratings

About the Course

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

Top reviews

JB

Aug 9, 2022

Simple language for quick understanding was used in the course. Every topic taught created anticipation for the next one while taking the course.

LM

Jan 8, 2021

Great overview of Dialogflow with hands on exercises.

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26 - 38 of 38 Reviews for Contact Center AI: Conversational Design Fundamentals

By Deleted A

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Jan 3, 2021

Great material but some of the steps are missing and I needed to chat with support multiple times.

By Mark B

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Sep 17, 2022

would have loved to build a bit more on the dialogflow platforms

By Deleted A

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Jan 24, 2024

wanted more hands on creating NLU conversations.

By Neha V

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Apr 19, 2022

Good course for getting a hang on basics.

By Albert M

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Jul 21, 2022

well organized content

By Florencia P

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May 25, 2021

.

By Todd M

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Apr 27, 2021

Some of the instructors had very broken English and missed pronounced several words during the sessions including "Genre" and were very hard to understand. It was helpful to have the transcript for each part of the presentation to hold and save notes.

By Silvia G

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Oct 29, 2021

It is very good to have a general overview of google products for conversation design. Unfortunately it misses some practical info.

By Mariana M

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Jan 17, 2022

mostly ok, but trouble getting into the right screens for the lab. i have to say that i really and truly hate qwiklabs.

By Yina S

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Mar 17, 2022

many of the items in the lab didn't work as expected. Directions are vague most of the time.

By Helio P F

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Apr 1, 2022

A reasonable introduction to general concepts in Google's virtual agent offerings.

By Mona M

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Jan 29, 2022

full of critical errors, lack of instructions in week 2 assignments.

By Carlos G

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Apr 15, 2021

The labs need to be reviewed. Not enough detail is provided early on and it results in a broken experience as the labs move further into the course.