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Вернуться к Contact Center AI: Conversational Design Fundamentals

Отзывы учащихся о курсе Contact Center AI: Conversational Design Fundamentals от партнера Google Cloud

Оценки: 106
Рецензии: 25

О курсе

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

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1–25 из 26 отзывов о курсе Contact Center AI: Conversational Design Fundamentals

автор: Maxim T

15 июня 2021 г.

Week 3 (context) - I suggest to add more conversational examples and then from those examples move to theory/configuration. Right now Week 3 theory is too heavy to understand compared to the rest of the course.

автор: Pascal U E

13 мар. 2021 г.

I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

автор: Federico G F G

30 нояб. 2021 г.

Excelente curso de introducción a esta nueva tecnología.

автор: Lena M

9 янв. 2021 г.

Great overview of Dialogflow with hands on exercises.

автор: Benjamin D

8 апр. 2021 г.

Course is well thought, and very informative

автор: Melissa B

5 июня 2022 г.

Great intro to conversational design.

автор: Lokesh K

1 янв. 2021 г.

Easy instructions! Very good course!

автор: Manuel A F

15 янв. 2021 г.

Excellent course to expand skills

автор: Tina O

5 июня 2022 г.

Good overall fundamentals

автор: Jorge I R P

7 дек. 2021 г.

Very good course

автор: roumon a f

25 апр. 2021 г.

tres satisfait

автор: Cristhian A C V

18 июля 2021 г.


автор: JUAN C G V

26 мая 2022 г.


автор: shaliha s

12 мая 2022 г.


автор: Giulio P

25 мая 2021 г.

Overall the course is nice, and contains good introductory material for conversational design using dialog flow. I would have liked more material to elaborate ona contexts, follow-ups and parameters handling in multi turn conversations.

автор: John W

21 янв. 2021 г.

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

автор: Deleted A

3 янв. 2021 г.

Great material but some of the steps are missing and I needed to chat with support multiple times.

автор: Neha V

19 апр. 2022 г.

Good course for getting a hang on basics.

автор: Florencia P

25 мая 2021 г.


автор: Todd M

27 апр. 2021 г.

Some of the instructors had very broken English and missed pronounced several words during the sessions including "Genre" and were very hard to understand. It was helpful to have the transcript for each part of the presentation to hold and save notes.

автор: Silvia G

29 окт. 2021 г.

It is very good to have a general overview of google products for conversation design. Unfortunately it misses some practical info.

автор: Mariana M

17 янв. 2022 г.

mostly ok, but trouble getting into the right screens for the lab. i have to say that i really and truly hate qwiklabs.

автор: Yina S

17 мар. 2022 г.

many of the items in the lab didn't work as expected. Directions are vague most of the time.

автор: Helio P F

1 апр. 2022 г.

A reasonable introduction to general concepts in Google's virtual agent offerings.

автор: Mona M

29 янв. 2022 г.

full of critical errors, lack of instructions in week 2 assignments.